Eligibility
Refund eligibility depends on the booked service, supplier terms, fare rules, cancellation date and any non-refundable charges disclosed at confirmation.
Cancellation request
Cancellation requests should be sent to Happy Tours in writing with the booking details so that the applicable supplier rules can be checked.
Processing time
Where a refund is approved, processing time depends on the airline, hotel, insurer, payment provider or other supplier involved.
Service and statutory charges
Non-refundable service fees, cancellation charges, taxes or payment costs may be deducted where applicable and will be explained before processing.
